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Terms of Sale & Privacy policy

GENERALLY

For you, who are a private person, the Distance Contracts Act applies (see below regarding the right of withdrawal) and the Consumer Purchase Act, which has strict provisions, which means that the law applies, even though you have agreed otherwise. For companies, including sole traders, the Purchase Act applies, which is dispositive, which means that agreements between companies apply primarily before the law.

Elly Pistol AB (corp. No. 556976-6503) protects your personal privacy and strives to always protect your personal information in the best way. It is our goal to follow all applicable laws and regulations regarding personal data protection at any given time. Our policy helps you, among other things, to understand what kind of information Elly Pistol collects and how this is used. By approving the policy on the website in connection with purchases, you agree to the processing of your personal data in accordance with our personal data policy (GDPR), which you can read more about below.

Should any condition be found invalid according to what applies under Swedish or EU law, this shall not mean that the terms of purchase in their entirety become invalid, but the invalid condition shall in that case be replaced by an equivalent legal text.

SMS sending

The mobile phone number you enter at checkout may be used for SMS notification of delivery or other communication concerning your order.

Abandoned shopping cart

If you have added items to the shopping cart without completing the purchase, we will e-mail you a to-do list of the products you have added to the shopping cart, provided that you:

  • subscribe to our newsletter,
  • or is a registered customer with us,
  • or have entered your e-mail address with us in another way.

This is an extra customer service to make your purchase with us as smooth and easy as possible. You can recreate the shopping cart with all the items in it at any time or not. You thus do not need to act if you do not wish to complete the purchase.

Price and availability of the products is based on the time you put the products in the shopping cart. We reserve the right to change prices slightly in connection with various campaigns with expiration dates. The products may also have sold out.

ORDERING

If you are under 18 years of age, you must have a guardian, ie. parent's permission to place an order. Such permission can be given by a parent sending their express permission to us by e-mail. All false orders are tracked down and reported to the police, and if we have suffered financial or other damage, we will demand damages.

VAT

All prices in Swedish kronor are shown including VAT.

INFORMATION ON RIGHT OF WITHDRAWAL

According to the Distance and Home Sales Act, you as a consumer (this does not apply to companies) have the right to withdraw from the agreement by notifying us within 14 days of receiving the product. In order to be able to exercise your right of withdrawal, you must return the product in undamaged condition, in original packaging. When exercising the right of withdrawal, you are responsible for the return cost (SEK 79), and the item must be on its way to us within 14 days of you receiving it.

TERMS OF DELIVERY

Shipping: SEK 49 within Sweden

In addition to the price, you must pay the shipping costs. Normally there are no additional fees if you have not chosen to pay by invoice.

Delivery time:

In the online store, all our goods are marked with delivery indication. However, we must make a reservation so that the delivery indication can be based on incorrect information, which means that a delivery may take place both earlier and later than expected. We reserve the right to delete non-deliverable goods from your order with a price deduction for the same. If you wish to order another, equivalent item, this is to be regarded as a new order.

If you wish to cancel an item due to a delay in delivery, this is possible until the order has been processed (see below under "Cancellation"). Partial deliveries only take place at your request and entail additional shipping costs for you. Delivery method: When you place your order, it is also clear which delivery method you have chosen. Usually an item is sent by post, but we may use another forwarder. You pay the shipping according to the freight forwarder's current price list. It is your responsibility to ensure that the address you provided at the time of ordering is correct.

For customers outside the EU: Any customs fees are paid by you as a customer.

UNCOLLECTED SHIPPING:

It is your responsibility to redeem the shipment at the delivery point within the time specified on the notice. If you can not receive the package upon delivery, or do not pick up your package at the delivery point, it will be sent back to us, and we may then charge you a reasonable amount for shipping and administrative costs. If this cost is not paid, the demand for collection is submitted.

CHANGE OF ADDED ORDER

You can make changes to your order until the order has been processed. By processed is meant that an invoice or shipping document has been created. If the change is approved, and the product is in stock, any price differences will be settled according to the price, which applies at the time of the change. It is not possible to change an order once the order has been processed. Of course, the order, which has already been delivered from our system, can therefore not be changed. However, private individuals have a right of withdrawal according to what is stated under the heading "Right of withdrawal".

CANCELLATION

A cancellation is not valid until you have received confirmation from us. You can cancel your order at no cost to you until the order has been processed, ie before an invoice or shipping document has been created. After this time, you are obliged to receive the delivery. Cancellation of non-stocked goods that have been ordered or manufactured especially for you, is not possible, after we have ordered or started the manufacture of the product / service.

RIGHT OF WITHDRAWAL

As a private person, according to the Distance Contracts Act, you have the right to cancel your purchase within 14 days. You do not have the right to regret if the service is started during the withdrawal period with your consent, if the product due to its nature can not be returned, if the seal has been broken or you have registered the license. If you regret the purchase, the item must be returned in substantially unchanged condition. The right of withdrawal begins to run on the day you received the delivery.

If you wish to exercise your right of withdrawal, you must send us a written notice by e-mail by completing our return form. We then take a position on whether you meet the conditions required to be able to apply the right of withdrawal. You will then receive a reply by e-mail from us, in which case with information on how to return the item. Please note that you must follow our recommendations regarding packaging, etc. Please also note that according to law, you are the one to pay the shipping costs.

You may inspect an item in the same way as in a physical store, but if the item has been used or handled carelessly, so that it can no longer be sold as new, you will be obliged to replace the online store for the item's depreciation.

In order to be able to determine the properties or function of a product, you must in some cases break the packaging, which in that case must be opened as carefully as possible and returned together with the product. Please note that you can not cancel the purchase of an item with a broken seal / technical seal.

Upon receipt of the returned item, the purchase price less original shipping costs will be refunded to you within 14 days from the day we received the return, provided you have not used the item and it is returned in undamaged condition and with unbroken packaging / sealing / technical sealing.

 

COMPLAINTS AND REPURCHASES IN CERTAIN CASES

If you as a private individual have received a damaged product, or if we have sent the wrong item, you must complain about the item within 3 years from when you received the item and no later than 2 months from when you discovered or should have discovered the error.

If you as an entrepreneur have received a damaged product, or we have sent the wrong item, you must send a complaint to us by e-mail as soon as you receive the product, provided that you complain about the damage within the warranty period. Otherwise, we primarily refer to the respective manufacturer or service point.

It applies to both private individuals and companies that the damaged or incorrectly sent goods must be returned in the same packaging and with the same transport company as when it was received, together with a detailed description of the error. If we are unable to ship a new item to you within a reasonable time, we will refund the return shipping and what you paid for the damaged or incorrectly shipped item, but we will not refund the original shipping.

Compatibility issues often occur between different products, and we therefore recommend that you find out as much as possible before you place your order to avoid unnecessary costs.

INFORMATION AND PICTURES

We reserve the right to make printing errors as well as errors in information and specifications regarding goods and services that appear in our range. Images in our online store should not be seen as exact images of a particular item.

FORCE MAJEURE

Both parties shall be exempt from performance of the agreement if performance is prevented or substantially hindered by a circumstance which the party could not reasonably have mastered or anticipated. The following and similar circumstances shall be considered as grounds for exemption where they prevent or impede the performance of the agreement: fire, war, mobilization, requisition, seizure, currency restrictions, general shortage of goods, shortage of means of transport, strike, lockout, restrictions in the form of power and failure or delay of deliveries from subcontractors based on a circumstance referred to in this paragraph or other circumstances beyond the control of a party that either impede or impede the performance of a party to such an extent that it can be done only at an abnormally high cost.

DISPUTE

If you are a private individual, our policy is to always follow the General Complaints Board's recommendations. Disputes between companies are decided by a general court.

- Klarna

After identification and risk assessment, Klarna shows the payment options that can be offered to you. Whichever payment option you choose, Klarna or one of Klarna's partners is the one that handles the payment transaction, while the actual purchase of the product or service is made directly by the store. Product or service-specific questions must therefore be directed to the store.

Current payment options that may currently be offered through Klarna are invoice, account credit, card payment or direct payment via bank.
 

- Klarna invoice
When you pay via Klarna invoice, you shop safely and easily. You never have to provide your card details, and always pay after you have received your goods.

  • Always get the item home before you pay
  • Payment period - always 14 days
  • You never have to give out card details
  • Always 14 days right of withdrawal in accordance with the Distance and Home Sales Act *
  • Download your invoices from klarna.se
  • Possibility of partial payment

If payment is not made, a reminder fee of SEK 50.00 and default interest of 26.00% will be added. At the time of purchase, a credit check is performed, which in some cases means that a credit report is taken. Then you will receive a copy of the credit information by post. Personal data is handled in accordance with current legislation. Klarna processes personal data for the purpose of performing customer analysis, identification, credit control and marketing. Social security numbers are used as customer numbers for customer management purposes.
 

Klarna Account
The payment method for you who want to choose how much you pay each month. But Klarna account is more than that. In addition to always getting your goods home before you pay, you collect all your purchases in one account. This also applies if you have shopped in several different stores via the Klarna account. This means a single invoice, regardless of the number of purchases.

  • Always get the item home before you pay
  • Pay from SEK 50 / month or 1/24 of the total amount
  • You never have to give out card details
  • All your purchases are collected in one account and on one invoice
  • Shop now - pay at the end of next month
  • An avia fee of SEK 29, regardless of the number of purchases
  • You can pay the full amount at once at any time

For a purchase of SEK 10,000 with Klarna Konto basic terms, the set-up fee is SEK 0. The current annual interest rate is 19.90%, which corresponds to an effective interest rate of 29.22%. The credit purchase price is SEK 11,458. The number of installments is 12 and each installment is SEK 955. The example assumes that the installment takes place over a period of one year.

At the time of purchase, a credit check is performed, which in some cases means that a credit report is taken. You will then receive a copy of the credit information by post.

PERSONAL DATA POLICY (GDPR)

This policy describes how Elly Pistol (Elly Pistol AB, org. No. 556976-6503) hereinafter referred to as Elly Pistol, handles your personal data. With this Privacy Policy, we want to show how we ensure that your personal data is processed in accordance with current personal data legislation so that you can feel safe when you submit your personal data to us.

Personal data manager
Elly Pistol is responsible for the processing of your personal data and is responsible for ensuring that such processing takes place in accordance with applicable legislation.

Collection of information
In order for you to be able to buy our goods, we must collect and process certain personal data. We collect information from you when you order products via our website, contact us via contact form, sign up to find out when a product is back in stock or when you sign up for our newsletter. The information collected when ordering a product includes your name, your e-mail address, your telephone number, your IP address and address information. When you sign up for our newsletter and when using the contact form, we save your e-mail address and name if it is specified. We do it to reach our target group, re-marketing and to analyze. When registering to find out when a product is back in stock, we only save your e-mail address.

Use of information
Elly Pistol processes your personal data for various purposes. Mainly for the purpose of,

- Fulfill our obligations to you as a customer, such as making purchases, invoicing and providing support.

- Enable general customer care and customer service, as to answer questions about products and to be able to contact you in case of problems.

- Provide information by post, e-mail, SMS / MMS and telephone regarding our products.

- Improve our customer offering, such as the development of our products and their design.

- Prevent fraud and perform risk management.

- Comply with applicable laws, such as accounting laws.

The information can also form the basis for market and customer analyzes, market research, statistics, business follow-up and business and method development related to the purchase of goods and services.

 

Legal basis for data collection

Purpose 1: To administer, develop and deliver our products and provide support

Legal basis: Completion of purchase agreement (purchase / sale terms).

What personal data is stored: Name, address, gender, telephone number, IP address and e-mail.

Purpose 2: To ensure that applicable Swedish legislation is complied with, for example the Accounting Act.

Legal basis: Obligation according to applicable law.

What personal data is stored for this purpose: Name, address, telephone number and e-mail.

Purpose 3: Information, communication and marketing of Elly Pistol's products via mail, e-mail, telephone and SMS / MMS. The information collected is usually only name and email.

Legal basis: Consent

What personal data is stored for this purpose: Name, address, telephone number and e-mail.

 

How long do we store information about you?
Your personal information is stored only as long as there is a need to save it for the purposes for which the information was collected in accordance with this Privacy Policy. Elly Pistol may save the information longer if necessary to comply with Swedish legislation or, where applicable, to protect legal interests.

Use of cookies

Session cookies. (Cookies that disappear when you shut down the website or your device).

Lasting cookies. (Cookies that are stored on your computer or device, they are stored until you delete them yourself or when your device deletes them automatically).

First-party cookies. (Cookies set by the owners of the website you visit).

Third Party Cookies. (Cookies set by a third party. This can be, for example, google analytics or facebook).

We use these cookies to make your shopping experience as good as possible and for us to reach our target group, as well as be able to analyze to create as good content and offers as possible.

Newsletter
When you sign up for our newsletter, we save your e-mail address and contact information. We do this to create as good offers and news as possible. We also do this to be able to analyze our target group so that our offers and content are as good as possible. When you sign up for our newsletter, you also agree that we may use the information for that purpose. If you want to unsubscribe from our newsletter, you can easily unsubscribe from the newsletters at the bottom of the latest newsletter from us or email us at help@ellypistol.com

Cancel subscription
We use the email address you provide us with to send information and updates regarding your order, individual newsletters, related product information, etc. If you no longer wish to receive such messages, you will find information on how to unsubscribe at the end of each email. mail message.

Change of personal data policy
Elly Pistol has the right to change and supplement the personal data policy if necessary.

Contact information
Do not hesitate to contact us if you have any questions about this privacy policy, the processing of your personal data or if you want to request an extract from the register.

You have the right to withdraw all or part of a given consent to the processing of personal data at any time. In accordance with current personal data legislation, you also have the right to be notified once a calendar year free of charge of which personal data is processed about you with us, regardless of how these are collected.

These terms of purchase and personal data policy were last updated on October 28, 2019.
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