Mother's day: buy 2 get 25% off. Use code MOM25 Applies to items at regular prices until 29 May.

Shipping & Delivery

Elly Pistol currently delivers to all countries within the EU, Norway, Switzerland, UK, USA, Canada, Australia and Japan. If you want to shop from a country that is not listed, please contact us.

We offer free shipping on all orders within EU that exceed SEK 499/EUR 65/DKK 590/PLN 370. 

Delivery time and shipping cost is presented at checkout as well as at the bottom of this page under each market.


Information about your order

We will send out an order confirmation via e-mail shortly after you have placed your order. If it does not appear in the inbox, you should check your spam because emails can sometimes end up there.

All orders placed Monday - Friday (before 2.30 CET) are sent within 24 hours from our warehouse in Sweden. Orders placed during public holidays are normally sent the next weekday. Special promotions (Black Friday / Seasonal Sale) can take 2-3 extra days for order processing due to increased order volumes. 

 

Change delivery address

Always double check your address before completing an order. If you have accidentally entered the wrong address, we ask you to contact us as soon as possible.


Track your order 

As soon as your package is sent from our warehouse in Sweden, you will receive an email with a tracking link where you can follow your order and see when it arrives at your address / nearest delivery point. Note that the tracking information may take approximately 24-48 hours to update. You will be notified by text message or email when your package is ready for collection.


If you have not received your tracking link within a few days after the order confirmation, you can contact us and we will help you track it. Do not forget to first take a look at your spam because emails can sometimes end up there.


 

Customs duties

Elly Pistol is a Swedish brand and orders to countries within the EU are duty free. Exceptions are the areas within the EU that do not belong to the EU's tax area (eg Åland islands) where you as a customer need to be prepared to pay local VAT, customs duties and any additional fees before you can collect your package.


For orders with a delivery address outside the EU, you as a customer need to be prepared to pay the recipient country's VAT, customs duties and any additional fees. You as a customer are responsible for these fees and we ask you to contact your local tax office if you have any questions.


Customers in Norway, UK, USA and Australia have the possibility to shop duty-free. See specific threshold values for each market at the bottom of this page.

 

Uncollected packages

Packages that have not been collected will be charged SEK 179 (or equivalent in your currency), which we deduct from the refund to you as a customer. We charge this cost to cover both outgoing shipping costs and return shipping costs that the shipping companies charge us. Apart from unnecessary handling for us and an additional cost for you as a customer, it is never good for environmental reasons to send shipments unnecessarily. We therefore urge all our customers to pick up shipments from us as soon as possible after notification. 

 

Delivery time and delivery cost per market

Sweden

Shipping within Sweden costs SEK 49 and is added to your order at checkout. We offer free shipping on all orders within Sweden that exceed SEK 499.

Your order is sent with either Postnord varubrev to your mailbox or DHL service point depending on the weight and volume of the package. Delivery time is estimated at 1-3 working days.

Finland (excluding Åland islands)

Shipping to Finland costs about EUR 10 and is added to your order at checkout. We offer free shipping on all orders exceeding 65 EUR.

Orders to Finland are sent by DHL Parcel to the nearest service point. Delivery time is estimated at 3-5 working days.

Åland islands

Åland does not belong to the EU's tax area and you as a customer need to be prepared to pay local customs fees and any additional fees before you can collect your package.

Shipping to Åland costs about 10 EUR and is added to your order at checkout. We offer free shipping on all orders exceeding 65 EUR.

Orders to Åland are sent with Fedex Economy. Delivery time is estimated at 2-3 days.

Denmark

Shipping to Denmark costs about DKK 73 and is added to your order at checkout. We offer free shipping on all orders exceeding DKK 590.

Orders to Denmark are sent with DHL Parcel to the nearest service point. Delivery time is estimated at 3-5 working days.

Germany

Shipping to Germany costs about EUR 10 and is added to your order at checkout. We offer free shipping on all orders exceeding 65 EUR.

Orders to Germany are sent by DHL Parcel to the nearest service point. Delivery time is estimated at 3-5 working days.

EU (excl. Sweden, Finland, Denmark, Germany)

Shipping to the rest of the EU costs about 10 EUR and is added to your order at checkout. We offer free shipping on all orders exceeding 65 EUR.

Orders are sent by DHL Parcel to the nearest service point. Delivery time is estimated at 3-5 working days.

Non-EU (excl. Norway, UK, USA, Australia)

For non-EU orders you as a customer need to be prepared to pay the recipient country's VAT, customs duties and any additional fees. You as a customer are responsible for these fees and we ask you to contact your local tax office if you have any questions.

Shipping costs:
- Canada approx USD 22
- Japan approx JPY 5 200
Shipping costs are added to your order at checkout.

Orders are sent with Fedex Economy and the delivery time is estimated at 6-8 days.

Norway

Norwegian customers do not have to pay import duty or administration fees when they receive their goods from Elly Pistol.

Elly Pistol is registered with the Norwegian tax authority (in the VOEC register), which means that you as a customer pay Norwegian VAT directly in our web shop. This means that you do not have to pay import VAT when you receive your goods.

Shipping to Norway costs about NOK 94 and is added to your order at checkout.

Orders to Norway are sent with Fedex Economy and the delivery time is estimated at 2-3 days.

UK

Orders to the UK below GBP 135 are duty free.

For orders with a value of GBP 135 or more, you as a customer need to be prepared to pay local VAT, customs duties and any surcharges. You as a customer are responsible for these fees and we ask you to contact your local tax office if you have any questions.

Shipping to the UK costs about GBP 13 and is added to your order at checkout.

Orders to The UK are sent with Fedex Economy and the delivery time is estimated at 6-7 days.

USA

Orders to the US under USD 800 are duty free.

For orders valued at USD 800 or more, you as a customer need to be prepared to pay local VAT, customs duties and any surcharges. You as a customer are responsible for these fees and we ask you to contact your local tax office if you have any questions.

Shipping to the US costs about USD 22 and is added to your order at checkout.

Orders to The US are sent with Fedex Economy and the delivery time is estimated at 6-7 days.

Australia

Orders to Australia under AUD 1000 are duty free.

For orders with a value of AUD 1000 or more, you as a customer need to be prepared for to pay local VAT, customs duties and any additional fees. You as a customer are responsible for these fees and we ask you to contact your local tax office if you have any questions.

Shipping to Australia costs about USD 22 and is added to your order at checkout.

Orders to Australia are shipped with Fedex Economy and the delivery time is estimated at 7-8 days.